It may seem like there is little air in your cushion. For the cushion to work well with your anatomy, you may sink deep into the pillow to receive optimal support. So first, let’s test whether the air pressure is too low.

To test whether air pressure is low place one hand flat on the cushion, and apply pressure to the area that seems empty. With the other hand press between the fingers on the flat hand to feel how much effective air is in the area. If there is 1-2 cm of air while under pressure everything is ok.

It is good to be cautious. In addition to checking your cushion, we recommend to make routine skin checks to assess your skin health.

Also good to know: if the cushion looses air, this will be detected by the sensors. In the case of any error the cushion will send you audio messages to tell you there is a defect.